Hiring NOC Operation Manager Dubai
Contract - 10 month
Skills
• At least 8+ years of experience running a 25+ member Operations.
• ITIL Practitioner Certified - ILC Service Operations.
Responsibilities:
• Key leader to drive the SLA requirement, highlight potential risks and suggest remedies to resolve NOC related challenges.
• Ensuring operations service management & delivery is as per agreed service objectives.
• Providing agreed & scheduled reporting.
• Management of Operations team and induction of new team members.
• Ensuring agreed Processes and Procedures are followed.
• Escalation management, QA & compliance.
• Tier 1 Team Lead (Incident Manager) will report to this individual.
• Provide metrics around key Service Levels and agree to compensate the client should a metric be missed per the agreement.
• Provide Service Business Review Sessions Quarterly (pre event period) and monthly (During the Event) to provide information about Tickets trends, response times, and performance metrics, historical, trended, performance, and operational data about service delivery.
• Manages the Implementation of generally available improvements to tools and processes.
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